Goods Return Policy
Goods may only be returned if they are damaged (prior to delivery), not the ordered goods, oversupplied or defective. Customers wishing to return goods must notify the Company within 3 days of delivery of goods and the goods must be returned to the Company with 10 days of delivery of goods, failing which the basis for any such claim for return shall be deemed to be waived by the Customer.
No claims for damage will be entertained unless the goods are noted as being “damaged” on the delivery note at the time of delivery and the claim has been made within 3 days of delivery of the goods.
The Company will not accept any goods (even, without limitation, if they are not the ordered goods or oversupplied) for return which have been printed, embroidered or otherwise altered in anyway. The Company therefore encourages the Customer to fully inspect all goods and services provided by the Company prior to goods being altered, particularly where they may be forwarded directly to a printer, embroiderer or otherwise to be worked.
The Company may (but is not obliged to) accept goods that are not damaged, oversupplied or defective for return on terms and conditions determined by the Company in its absolute discretion.
In the event the Company agrees to the return of goods or any part thereof by the Customer, the goods will be at the Customer’s risk until such time as the goods reach the Company’s premises. All expenses of return will be borne by the Customer.
Before any goods may be returned Customers must phone the Company’s Customer Service Department for authorisation of a Goods Return Authority (GRA) number. Goods must be returned by and at the Customer’s expense in their original packaging with a copy of the original invoice for the goods and the GRA number must be clearly marked on the outside of the box or other packaging in order for goods to be accepted by the Company’s staff. Goods returned without a GRA number cannot be accepted by warehouse staff. The issue of a GRA number and acceptance of returned goods by the Company’s staff does not constitute acceptance by the Company of the Customer’s claim for return.